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Frequently Asked Questions

Creating a user account is optional during the checkout process. You can also create an account by clicking on register on the top menu bar.

We recommend registering¬† because you’ll have access to a My Account page where you can track your orders, manage email subscriptions, and scheduled appointments.

We have two delivery zones based on ZIP code. The delivery fee for Zone A is $5.00 and covers ZIP codes within 30 miles of our location.

The delivery fee for Zone B is $10.00 and covers ZIP codes within 50 miles of our location.

If no fee is automatically added when Delivery is selected the order must be picked-up at our location in Hillsborough, NC.

We require you to pre-order, and if possible to pre-pay. We do have the option to pay in person by cash, check, or card through the PayPal Here app. 

Due the COVID-19 pandemic we cannot offer private shopping by appointment at this time.

We can still help you by phone, email, or text if you require assistance.

Please take a moment to read our Terms and Conditions.

We can offer you no contact with pick-up or delivery as long as everything is prepaid by card or by check.

If you are paying with cash we recommend having the exact amount so we don’t have to make change, or donate your change back to us. We can send you change back through PayPal.

No, but we sell host plants which may result in you having lots of caterpillars and chrysalises! We also offer Caterpillar Raising Workshops which we hope to resume in the summer.

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